General Terms of Business: Kingdom Hotels Ltd

1. Interpretation
1.1 In these General Terms of Business, the following words shall mean:-

2. Application of Terms
2.1 These terms apply to all bookings to the exclusion of all other terms and conditions except to the extent that specific terms apply for a particular booking recorded in writing, signed by an Authorised Representative of the Hotel.
2.2 Confirmation of a booking by the Customer is deemed acceptance of these terms. The term Customer and Guest shall be used interchangeably in the Terms of Business and reference to any one of them shall be deemed to include reference to the other.

2.3 The term Hotel shall include reference to the management of a Hotel and, where the context allows or requires, to the Company.

3. Prices
3.1 All published rates include VAT at the current rate.
3.2 The Hotel reserves the right to alter prices for any reason up to the date of booking or up to 12 weeks prior to arrival, whichever is the later.
3.3 After such dates, prices may only be altered to reflect a change in the rate of VAT or for any other reason outside of the control of the Hotel, in which case the changes will be notified to the Customer. In the latter event, the Customer may cancel the booking without cost.

4. Availability
4.1 All rooms and rates offered by the Hotel are subject to availability and the discretion of the Hotel Manager.
4.2 Limited numbers of suitable rooms may be allocated to individual rates, packages or promotions and, when these allocations are taken up, similar rooms remaining available may be offered to the Customer at a higher or lower price.

5. Bookings
5.1 Bookings must be guaranteed for the first night's accommodation by a major credit or debit card, by payment of a deposit or by agreement in writing with a company, travel agent or hotel booking agency. At the discretion of the Hotel, full prepayment may be required. At least 3 working days are required to process credit and debit card payments and 5 working days to process cheque payments.

6. Arrival and Departure
6.1 Bedrooms are usually available from 2pm on the day of arrival. The Hotel will use all reasonable endeavors to avoid delay but will not be liable to compensate the Customer should a room not be ready until later.

6.2 Where possible, for example at times of high demand, when bedrooms are not available at the check in time, Customer may Check in to the hotel and use all the Hotel facilities, subject to any rules and restrictions in place at the Hotel in respect of the use of such facilities, including but not limited to opening times, supervision of children and infants etc. whilst the accommodation is being prepared.
6.3 Customers who are aware that they will be arriving at the Hotel before 2pm local time should inform Reception prior to arrival; however, the Hotel cannot guarantee that bedrooms will be available at the time of arrival before 2pm unless booked from the previous day.

6.4 Departure is by 11am local time. Failure to check out by 11am local time will entitle the Hotel to charge an additional fee.

7. Car Parking
7.1 Where car parking is advertised as available at a Hotel, the Customer should confirm with the Hotel prior to arrival whether a space is available. On-site parking is free to Guests and others users of the hotel however it is subject to availability and cannot be guaranteed.
7.2 Where a Hotel has limited or no on-site parking, Customers should confirm with the Hotel prior to arrival whether off-site parking is available and whether there is a charge for such off-site parking.
7.3 The Hotel does not guarantee that a car park space will be available to Customer either at the Hotel or off-site.
7.4 The Hotel does not accept responsibility for damage to, or theft from, or theft of vehicles parked on the Hotel premises.

8. Cancellations, Amendments and Non-arrivals
8.1 There is no charge, and any deposit paid will be returned, if a guaranteed reservation is cancelled at any time up to 7days prior to the day that the Customer is due to arrive at the Hotel.
8.2 In the event of non-arrival or cancellation after 7 days prior to the day that the Customer is due to arrive at the Hotel and where the booking has been guaranteed, a charge equivalent to one night's accommodation at the package rate at which the reservation was made will be levied. Normal terms of payment apply to these charges.
8.3 The Hotel reserves the right to offset any amount payable for such cancellation against the Customer's credit or debit card without prior notice or the approval of the Customer, where applicable.
8.4 If the Hotel cancels up to 7days prior to the scheduled day of arrival, the Hotel's liability to the Customer will be no greater than the amount paid by the Customer in respect of the booking.
8.5 If the Hotel cancels the booking after 7days prior to the scheduled day of arrival, the Hotel's liability will be limited to the charge for one night's accommodation at the Hotel's rate which applies at the time that the booking was made.
8.6 In the unlikely event that the Hotel does not, for any reason, have the required number and types of rooms available as per the booking, the Company will endeavor to offer the Customer alternative comparable facilities at no additional cost or liability. The extra and reasonable accommodation expenses incurred for equivalent accommodation (for the first night only) shall be paid by the Company. Or at the Customer's request or if in their reasonable opinion there is no suitable alternative Hotel Accommodation available, cancel your booking and refund you the money you have paid for the unavailable room. The Customer acknowledges that neither the Company nor the Hotel accept any liability for any loss or damage suffered by or caused to the Customer in consequence of their location of the Customer.
8.7 A cancellation number will be provided at the time of cancellation and this should be retained for future reference.

9. Payment
9.1 Settlement of the bill in full, less any advance payments, must be made prior to departure from the Hotel.
9.2 Upon arrival the Hotel reserves the right to request pre-authorisation of the Customer's credit or debit card or, where payment is to be by cash, request the customer to place cash up to an amount of 1.5 times the room rate multiplied by the number of nights booked.
9.3 All major credit and debit cards are accepted. Personal cheques must be supported by a valid cheque card. Cheques cannot be post dated. Company cheques are not accepted without prior clearance. Accounts may only be forwarded for payment on completion by the Customer and formal acceptance by the Hotel of an application for credit facilities, which may be withdrawn at any time. Credit facilities are not offered to private individuals.
9.4 All sums are due for payment on presentation of the invoice. In the event of any query relating to the invoice, the Customer must notify the Hotel within 7 days of the invoice date and the Customer's obligation to pay all outstanding balances immediately will not be affected.
9.5 The Hotel reserves the right to charge interest at a rate of 4 percentage points per year above the Clydesdale Bank base rate on any outstanding balance where not paid within 7 days of the invoice date.

10. Children
10.1 Children aged 17 years and under must be accompanied by a responsible adult at all times to ensure that the children's behavior is appropriate for other guests within the Hotel.
10.2 Subject to the availability of suitable accommodation, children aged 5 years and under stay free when sharing a room with two adults, on the basis of one child per adult. Children aged 6 years or above sharing with one adult or in their own room pay 50% of the adult rate.
10.3 At the discretion of the Hotel, children may be excluded from certain events or promotions where deemed unsuitable or inappropriate.

11. Rooms for Disabled Guests
11.1 A number of Hotels offer modified facilities for use by Guests with disabilities. As needs do vary, Guests are requested to check with the Hotel before booking.

12. Dogs and other Pets
12.1 Normal domestic pets are accepted solely at the discretion of the Hotel provided that they are kept strictly under control and provided that they are clean, free from disease and not dangerous. With the exception of guide and hearing dogs all normal domestic pets are not allowed in the public areas of the Hotel and must be kept in the guest's room. Customers and Guests are asked to check in advance with the Hotel for further details.
12.2 A small charge may be made for each pet, except for guide dogs and hearing dogs.
12.3 The Client is responsible for controlling the pet (including guide dogs and hearing dogs) and will be liable for any damage, soilage or injury however caused by the pet.

13. Behaviour
13.1 The Hotel reserves the right to judge acceptable levels of noise or behaviour of Customers, Guests or representatives, who must take all steps for corrective action as requested by the Hotel.
13.2 In the event of failure to comply with management requests, the Hotel may terminate the booking, stop any event immediately and / or ask the Customer to vacate the Hotel premises immediately without being liable for any refund or compensation.

14. Right of Refusal
14.1 The Hotel reserves the right to refuse a Customer, Guest or representative entry and accommodation if, on arrival, management reasonably considers that the guest is under the influence of drink or drugs, is unsuitably dressed or is behaving in a threatening, abusive or otherwise unacceptable manner.

15. Discrimination
15.1 It is the policy of the Hotel not to discriminate on the grounds of race, colour, nationality, religion, sex, marital status, age, ethnic origin or disability.
15.2 Customers, their employees, guests and all sub-contractors engaged by or on behalf of the Customer are expected to adhere to this policy and the Hotel may, without incurring any liability to the Customer, remove from the Hotel any person or persons offending against this policy.

16. External Purchases
16.1 No wines, spirits, beers or food may be brought into the Hotel or Hotel grounds by Customers, their guests or representatives for consumption or sale on the premises without the express written consent of the Hotel and for which a charge may be made by the Hotel.

17. Comments and Complaints
17.1 Any comment or complaint regarding the Hotel should be made to the General Manager of the Hotel at the time of visit so that the matter can be resolved immediately. Alternatively, write within 7 days to the General Manager.

18. Statutory Requirements
18.1 The Hotel is subject to statutory controls, including those relating to fire, licensing, entertainment, health, hygiene and safety. These must be strictly observed by Customers, their guests and representatives.

19. Liability
19.1 Other than for death or personal injury caused by the negligence of the Hotel, the Hotel's liability to the Customer is limited to the price of the booking.
19.2 Unless the Hotel is liable under the above condition 19.1, the Customer indemnifies the Hotel from and against any and all liability and any claims, proceedings or damages resulting or arising from the booking, event or function, the Customer, guests or any outside contractors of the Customer.
19.3 The Hotel will not be liable for failure to perform to the extent that the failure is caused by any factor beyond its reasonable control.
19.4 The Hotel does not accept any responsibility for the Customer's personal property nor those of its guests, employees, representatives, invitees or contractors including gifts, presents, seminar, conference, exhibition, or other corporate presentation material or such other items brought by the Customer, its employees, Guests, representatives, invitees or contractors to the Hotel (cumulatively referred to as the "Customer's Property"). The Hotel may, at the request of the Customer, provide personnel to assist in carrying, directing, placing, installing or setting up (as the case may be) the Customer's Property. The Hotel will not assume custody or control of such articles, which remain on Hotel premises at the owner's risk. In such an instance, the Customer acknowledges and accepts that the Customer shall remain responsible for the Customer's Property and shall not hold the Hotel liable in any manner whatsoever.
19.5 The Customer is responsible for any damage caused to the allocated rooms, its furnishings, utensils, fixtures and fittings and equipment in such rooms and/or for damage caused to any other part of the Hotel by any act, omission, default or neglect of the Customer, their guests, employees, representatives, invitees or contractors and shall pay to the Hotel on demand the amount required to make good or remedy any such damage.
19.6 Customers should ensure that valuables are covered by the Customer's own insurance policy. The Hotel's liability is limited to the terms of the Hotel Proprietors Act 1956.

19.7 Customers must report any loss of or damage to their property immediately on discovery to the Hotel's Management or Security, and shall make themselves available to assist with any reports made by the Hotel to the police.
19.8 Customers shall not enter areas of the Hotel which are indicated as being closed to the public. The Hotel shall not be responsible for death, personal injury or loss or damage to property suffered by a Customer and their Guests in such areas.

20. Third Party Liability
20.1 Neither the Hotel, the Company nor Group accept any liability for services rendered by third parties to Customers notwithstanding that such services may be arranged by the Hotel or the Company.
20.2 Any claim, demand, charge, suit or damages which may be incurred by the Customer or their Guests (or any person claiming there under) shall be made directly with such third parties and the Hotel shall render all reasonable assistance in this regard.

21. Insurance
21.1 The Customer is recommended to have and is responsible for insurance to cover cancellation, curtailment, and loss of baggage, personal effects and money.

22. Data Protection
22.1 The information provided by the Customer may be processed by the Company, and/or the Hotel for the purposes it has notified to the Data Protection Registrar. By confirming the booking, the Customer consents to this processing of the information.

23. Dispute
23.1 These terms will be construed in accordance with Scottish law and the Hotel and the Customer submit to the non-exclusive jurisdiction of the Scottish courts

24. Internet Facilities
24.1 Facilities are available in Hotels; the Customer acknowledges that there may be disruption to the connection without prior notice and the Hotel shall not be liable whatsoever for such disruption. The Customer further undertakes not to use the facility for any fraudulent purpose or in connection with any criminal offence and in contravention of any license and will indemnify the Hotel and the Company against any claim, demand, suit, proceeding or prosecution arising there from.